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If you have a question, please refer to our frequently asked questions below. Alternatively, please use the form to send us your query.


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If we can help in any other way, or you would prefer to talk to one of our team, please contact us using the details below:

Tel. +44 (0)1444 475682(Mon-Fri 9am-5pm UK time)
Email: flightinternational.subs@quadrantsubs.com
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FREQUENTLY ASKED QUESTIONS

Agents - Apply to be a Subscription Agent

Back Issues - how do I buy a back issue?

Contact details – how do I change and how much notice should I give?

Delivery - when will I receive my first issue?

Delivery - how do I change how my magazine is delivered / subscribe to a different package?

Delivery - who do I contact if my issue does not arrive?

Delivery – how is the magazine delivered? (print, tablet, digital)

Delivery – when does Flight International magazine arrive?

Digital version – what is the digital version of Flight International?

Expiry date - when will my subscription end?

Flight International - what is the difference between tablet, digital and print versions?

Missed issue - how do I claim it?

Payment requests - why do I continue to receive renewal advice / invoices for a bill I have paid?

Print – what is the print version of Flight International?

Rates – why are you promoting special subscription rates?

Renew – how do I renew my subscription?

Tablet version – how do I activate my subscription?

Tablet version – what is the tablet version of Flight International?

Username and password – what is my username and password for Tablet (iPad) version?

Why do I need a password?

How do I set up a password?

What do I do if I’ve forgotten my password?

Why can’t I log in?

What is ‘Instant Renewal’?

How secure is ‘Instant Renewal’?

Agents - apply to be a Subscription Agent

Subscription Agents may email their company details to Flightinternational.subs@quadrantsubs.com or write to Flight International Subscriptions, Rockwood House, Perrymount Road, Haywards Heath, RH16 3YY, UK


Back Issues - how do I buy a back issue?

Back issues can be purchased for Print and Tablet versions. It is not currently possible to buy back issues for Digital

For Print email flight@esco.co.uk or telephone +44 (0)1371 810433 (Mon to Fri, 9am-5pm UK time)

For Tablet visit the App Store


Contact details – how do I change and how much notice should I give?

Log in to My Account with your subscriber number and the email address associated with your subscription account. Select My Details from the menu bar to change your contact details. For help contact Customer Services

For Print allow up to 4 Weeks for your magazine to be delivered to your new address

For Digital allow up to 2 Weeks for your magazine to be emailed to your new address


Delivery - when will I receive my first issue?

For Print please allow up to 28 days, depending on your location to receive your first issue.

For Digital please allow up to 14 days to receive your first issue by email

For new orders to Tablet access is instant when you buy online
If you change how your issues are delivered to Tablet before your current subscription ends you will also get instant access
If you renew to Tablet before your current subscription ends you will get access to the first issue following your current subscription end date
If you renew to Tablet after your current subscription ends you will get instant access


Delivery - how do I change how my magazine is delivered / subscribe to a different package?

Flight International is available in print delivered by the postal service, digitally delivered by email and available for your tablet device (currently for iPad only). To change how your subscription is delivered log in to My Details with your subscriber number and the email address associated with your subscription account. Select Change How My Issues Are Delivered from the menu bar. For help contact Customer Services

To upgrade your subscription to include more than one delivery type (ie. change your subscription to a package such as Print + Tablet, Print + Digital, Tablet + Digital or Print + Tablet + Digital) contact Customer Services

To remove a delivery type from your subscription (ie. reduce the ways you receive your subscription) contact Customer Services


Delivery - who do I contact if my issue does not arrive?

If your magazine is not delivered it is possible to claim a replacement for the current issue or request an extension to your subscription. Unfortunately it is not possible to claim for issues other than the current issue. Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Missing Issue from the menu bar. For help contact Customer Services


Delivery – how is the magazine delivered? (print, tablet, digital)

You can choose to have your magazine delivered in 1, 2 or 3 ways.

Print magazine is delivered by the postal service
Tablet version, an interactive replica of the print magazine is available to download on your iPad on the Saturday before the cover date
Digital version, a digital version of the magazine is delivered by email on the Monday before the cover date

Or have your magazine delivered in 2 ways
Print & Tablet
Print & Digital
Tablet & Digital

Or have your magazine delivered in 3 ways
Print & Tablet & Digital

For more information see Flight International - what is the difference between tablet, digital and print versions?


Delivery – when does Flight International magazine arrive?

Print magazines are placed in the postal service on the Monday prior to the cover date. For guidance, see estimated delivery times based on regional postal services below:

UK1-2 days
Europe3-5 days
USA/Canada/Middle East/South East Asia2-3 weeks
Central & South America/Africa/Asia/Australia3-4 weeks
New Zealand3-6 weeks


Digital magazines are emailed on the Monday prior to the cover date

Tablet magazines are available to download on the Saturday prior to the cover date


Digital version – what is the digital version of Flight International?

When you subscribe to Digital you will receive an email every Monday with a link to the latest issue of Flight International to read on your PC or Mac. When you click on the link Flight International will open in a web browser page, with options to print, download as a pdf, search and zoom - featuring all the great content from the print magazine with a classic page turn functionality a full day before it is available in the shops


Expiry date - when will my subscription end?

Log in to My Account with your subscriber number and the email address associated with your subscription account. Select My Details from the menu bar to check your subscription end date. For help contact Customer Services


Flight International - what is the difference between tablet, digital and print versions?

When you subscribe to Tablet, your weekly issue of Flight International will be available to download and view on your tablet device every Saturday, a full two days before it is available in the shops or digitally by email. In addition to all the great content you would expect from Flight International’s world famous print magazine, the app also features video, more photos, in-article scrolling feature, and links to more cool content on Flightglobal.com. To find out more go to Frequently asked questions for tablet (iPad) only

When you subscribe to Digital you will receive an email every Monday with a link to the latest issue of Flight International to read on your PC or Mac. When you click on the link Flight International will open in a web browser page, with options to print, download as a pdf, search and zoom - featuring all the great content from the print magazine with a classic page turn functionality a full day before it is available in the shops

When you subscribe to Print, your weekly issue of Flight International will be delivered by the postal service


Missed issue - how do I claim it?

If your magazine is not delivered it is possible to claim a replacement for the current issue or request an extension to your subscription. Unfortunately it is not possible to claim for issues other than the current issue. Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Missing Issue from the menu bar. For help contact Customer Services

To buy a back issue go to Back Issues - how do I buy a back issue?


Payment requests - why do I continue to receive renewal advice or invoices for a bill I have paid?

Please disregard a payment request for a bill you have already paid – due to order processing lead times occasionally payment requests/payments may cross in the post. If you receive a second request please contact Customer Services and we will correct the situation promptly.


Print – what is the print version of Flight International?

When you subscribe to Print, your weekly issue of Flight International will be delivered by the postal service


Rates – why are you promoting special subscription rates?

From time to time we use special rates to encourage readers to trial a subscription. The rates are valid for a limited time only and revert to the normal subscription price on renewal.


Renew – how do I renew my subscription?

Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Renew from the menu bar to renew your subscription. For help contact Customer Services


Tablet version – how do I activate my subscription?

If you purchased your tablet subscription with Flight International, follow these steps to view your subscription

1. Download the Flight International app from the App Store
2. Launch the app located in Newsstand on your device
3. Tap 'Sign In' (top left of your screen)
4. Enter your account details
  Username - your email address (associated with your subscription - not necessarily your Apple ID)
  Password - your order reference number or your subscriber number
5. Download the issue you wish to read

If you purchased your tablet subscription through the App Store:
Use your Apple ID and password. Visit http://store.apple.com/uk/help/your_account


Tablet version – what is the tablet version of Flight International?

When you subscribe to Tablet, your weekly issue of Flight International will be available to download and view on your tablet device every Saturday, a full two days before it is available in the shops or digitally by email. In addition to all the great content you would expect from Flight International’s world famous print magazine, the app also features video, more photos, in-article scrolling feature, and links to more cool content on Flightglobal.com


Username and password – what is my username and password for Tablet (iPad) version?

If you purchased your tablet subscription online with Flight International:
Username is your email address (associated with your subscription - not necessarily your Apple ID)
Password is your order reference number or your subscriber number

If you purchased your tablet subscription by phone or by post with Flight International: Username - your email address (associated with your subscription - not necessarily your Apple ID)
Password – your order reference number or your subscriber number
You will receive an email within 48 hours confirming your subscriber number. Please ensure you provide your email address to our customer service telephone team or include it on your order by post

If you purchased your tablet subscription through the App Store: Use your Apple ID and password. Visit http://store.apple.com/uk/help/your_account

To find out more go to Frequently asked questions for tablet (iPad) only or contact Customer Services.


Why do I need a password?

We have added a secure login to protect your details. To access your details in MyAccount, you will need to log in using your subscriber number, your email address and a password of your choice.

How do I set up a password?

To register your password, go here. You will then be sent an email with in instructions and a link to active your password. Can’t find the email? Leave it a minute then check again or look in your spam folder. You must active your password before you can log in. If the password is not activated within 7 days, please register it again.

What do I do if I’ve forgotten my password?

You can set up a new password here. You will then be emailed a temporary password with a link and instructions on how to reset it. You must use the reset link within 7 days. Can’t find the email? Leave it a minute then check again or look in your spam folder. Customer Services cannot set up a password for you, please go here to rest your password.

Why can’t I log in?

If you have attempted to log in unsuccessfully 10 times or more, your account will be locked for 24 hours. Customer Services cannot set up a password for you, please go here to reset your password. They can help you Renew, Change Address, check Account Details or Suspend Delivery. Contact them on +44 (0)1444 475682 or email flightinternational.subs@quadrantsubs.com.

What is ‘Instant Renewal’?

‘Instant Renewal’ is the fastest and easiest way to renew your subscription safely and securely online, with a single click. ‘Instant Renewal’ was automatically enabled after you made the last payment for your journal and means that your renewal payment will be automatically charged to the last card you used, if that card is still valid. If necessary, you can change the card at the point of payment. No more re-entering card details every time you renew.

How secure is ‘Instant Renewal’?

Extremely secure. You have to be logged in to My Account to use ‘Instant Renewal’ and your card details are stored in a secure manner to ensure you are protected against online fraud. As an added safety measure, remember to log out of My Account when you are finished.