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If you have a question, please refer to our frequently asked questions below. Alternatively, please use the form to send us your query.


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Submit Query

If we can help in any other way, or you would prefer to talk to one of our team, please contact us using the details below:

Tel. +44 (0)1444 475682(8am – 9pm UK time Monday to Sunday)
Email: flightinternational.subs@quadrantsubs.com The time in the United Kingdom is now:

FREQUENTLY ASKED QUESTIONS

Agents - How to be a subscription agent for Flight International?

Back Issues - how do I buy a back issue?

Change of address - how much notice should I provide?

Change of address / how do I update my address?

Contact Customer Services

Delivery – how is Flight International delivered (print / digital/ tablet)

Delivery – when will I receive my first issue?

Delivery – how do I change how my magazine is delivered / subscribe to a different package?

Delivery - who do I contact if my issue does not arrive?

Delivery Times

Digital subscription – what does the digital subscription to Flight International include?

Digital Subscription - what is the difference between digital subscription and print?

Expiry date - when will my subscription end?

MyAccount - How do I suspend my subscription?

MyAccount - Why do I need a password to access MyAccount?

MyAccount - How do I set up a password for MyAccount?

MyAccount - What do I do if I’ve forgotten my password to access MyAccount?

MyAccount - Why can’t I log in?

MyAccount - What is ‘Instant Renewal’?

MyAccount - How secure is ‘Instant Renewal’?

Payment Requests - why do I continue to receive renewal advice / invoices for a bill I have paid?

Promotional subscription rates

Renew – how do I renew my subscription?

Tablet version – what is the tablet version of Flight International?

Tablet version – when is the latest issue available each week?

Tablet version – what devices does the app work on?

Tablet version – how do I activate my subscription?

Tablet version – what is my username and password for the tablet version?

Tablet version – how can I share articles via Facebook from the iPad edition?

Tablet version – problems with links and downloads

Tablet version – my issues of Flight International on my tablet

Can I keep my copies of Flight International on my tablet?

What if I don’t want to keep every issue I’ve downloaded?

Can I restore issues that I previously downloaded but have lost or removed?

Tablet version – Can I read Flight International when I’m not connected to the internet?

Tablet version – my new Flight International issue does not appear

Tablet version – my issue appears but does not download

Agents - How to be a subscription agent for Flight International?

Subscription Agents may email their company details to Flightinternational.subs@quadrantsubs.com or write to Flight International Subscriptions, Rockwood House, Perrymount Road, Haywards Heath, RH16 3YY, UK
Agents qualify for 10% commission.


Back Issues - how do I buy a back issue?

Back issues can be purchased.

For Print email flight@esco.co.uk or telephone +44 (0)1371 810433 (8am – 9pm UK time Monday to Sunday)

For Digital visit the App Store


Change of address - how much notice should I provide?

From receipt of your address change instructions, it can take up to 28 days before print copies are delivered to the new address.


Change of address / how do I update my address?

You can change your delivery details online in My Account at any time using the options in the left hand menu. Alternatively, you can contact our Customer Services Team.


Contact Customer Services

The Flight International Customer Services Team is on hand to assist you. Please do not hesitate to contact us with any queries you may have on:

Tel: UK 0330 333 9533
Tel: International. +44 (0)1444 475682
(8am – 9pm UK time Monday to Sunday)
Email:flightinternational.subs@quadrantsubs.com



Delivery – how is Flight International delivered? (print / digital/ tablet)

You can chose to have your magazine delivered in one, or both, of the following ways:
Print magazine - delivered by the postal service to your home or work address


Digital/ Tablet version –you can read Flight International on your iPad or Android tablet via Google Play.
You will need to download the Flight International app from App Store or Google Play , which is free and will contain your issues.
You will also receive an interactive replica of the print magazine emailed to you on the Monday before the cover date


Delivery – when will I receive my first issue?

Print - please allow 28 days to receive your first issue.

Digital/ Tablet Edition - Instant when you buy online


Delivery – how do I change how my magazine is delivered / subscribe to a different package?

Flight International is available in print- delivered by post and digital/tablet - available on your iPad or Android tablet via Google Play and via email every Monday.

To change how your subscription is delivered log in to My Details with your subscriber number and the email address associated with your subscription account. Select Change How My Issues Are Delivered from the menu bar. For help contact Customer Services


Delivery - who do I contact if my issue does not arrive?

If your magazine hasn't arrived you can claim a replacement for the current issue Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Missing Issue from the menu bar or contact Customer Services.


Delivery Times

Flight International has a Monday cover date. The delivery times are based on the distribution network for individual countries.
Print - For guidance, see the estimated delivery times based on regional postal services below:
UK1-2 days
Europe3-5 days
USA/Canada4-6 days
Latin America7 days
Middle East/Africa1-2 weeks
Asia/Australia6 days
Pacific Rim1-2 weeks


Digital edition is available to read on Monday by email

Tablet edition is available to download on Saturday, 2 days before the magazine is available.


Digital subscription – what does the digital subscription to Flight International include?

Flight International will be available to download and view on your tablet device every Saturday a full two days earlier than official cover date. In addition the app also features video, more photos, in-article scrolling feature, and links to more content on Flightglobal.com.

An email every Monday with a link to the latest issue of Flight International to read on your PC or Mac as replica of the magazine with options to print, download as a pdf, search and zoom and an archive of back issues.

Digital Subscription - what is the difference between digital subscription and print?

When you subscribe to the Flight International digital package you will receive your issue of Flight on your tablet device every Saturday, a full two days before it is available in the post or digitally by email. In addition the app also features video, more photos, in-article scrolling feature, and links to more cool content on Flightglobal.com.

Plus an email every Monday with a link to the latest issue of Flight International to read on your PC or Mac as replica of the magazine with options to print, download as a pdf, search and zoom and an archive of back issues.

When you subscribe to Print your weekly issue of Flight International will be delivered by the postal service

Expiry date - when will my subscription end?

Log in to My Account with your subscriber number, email address associated with your subscription account. Select My Details from the menu bar to check your subscription end date. For help contact Customer Services


MyAccount - How do I suspend my subscription?

To temporarily suspend delivery of your subscription simply visit the suspend delivery page in My Account. Alternatively contact our Customer Services team for further assistance


MyAccount - Why do I need a password to access MyAccount?

We have added a secure login to protect your details. To access your details in My Account you will need to log in using your subscriber number, your email address and a password of your choice.


MyAccount - How do I set up a password for MyAccount?

To register your password, go here. You will then be sent an email with instructions and a link to active your password. Can’t find the email? Leave it a minute then check again or look in your spam folder. You must active your password before you can log in. If the password is not activated within 7 days, please register it again.


MyAccount - What do I do if I’ve forgotten my password to access MyAccount?

You can set up a new password here. You will then be emailed a temporary password with a link and instructions on how to reset it. You must use the reset link within 7 days. Can’t find the email? Leave it a minute then check again or look in your spam folder. Customer Services cannot set up a password for you, please go here to reset your password.


MyAccount - Why can’t I log in?

If you have attempted to log in unsuccessfully 10 times or more, your account will be locked for 24 hours. Customer Services cannot set up a password for you, please go here to reset your password. They can help you Renew, Change Address, check Account Details or Suspend Delivery. Contact them on +44 (0)1444 475682 or email flightinternational.subs@quadrantsubs.com.


MyAccount - What is ‘Instant Renewal’?

‘Instant Renewal’ is the fastest and easiest way to renew your subscription safely and securely online, with a single click. ‘Instant Renewal’ was automatically enabled after you made the last payment for your journal and means that your renewal payment will be automatically charged to the last card you used, if that card is still valid. If necessary, you can change the card at the point of payment. No more re-entering card details every time you renew.


MyAccount - How secure is ‘Instant Renewal’?

Extremely secure. You have to be logged in to My Account to use ‘Instant Renewal’ and your card details are stored in a secure manner to ensure you are protected against online fraud. As an added safety measure, remember to log out of My Account when you are finished.


Payment Requests - why do I continue to receive renewal advice / invoices for a bill I have paid?

Please disregard a payment request for a bill you've already paid - due to the lead time required to process large numbers of orders and payments, you may receive an additional invoice. If however, you receive a subsequent request for payment please contact Customer Services and we will correct the situation promptly.


Promotional subscription rates

We value the support of our loyal readers and do not wish to offend them by promoting special rates to new customers. From time to time we do this to encourage casual readers to trial a subscription and to join our growing readership. The rates are valid for a limited time only and revert to the normal subscription price on renewal.


Renew – how do I renew my subscription?

Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Renew from the menu bar to renew your subscription. For help contact Customer Services


If you purchased through the App Store: Use your Apple ID and password. Visit http://store.apple.com/uk/help/your_account


Tablet version – what is the tablet version of Flight International?

When you subscribe to the digital package, your weekly issue of Flight International will be available to download and view on your iPad or Android tablet via Google Play. In addition to all the great content you expect from Flight International, the app also has links to related content and videos on flightglobal.com plus other interactive features.


Tablet version – when is the latest issue available each week?

The latest issue will normally be available to download every Saturday. If you have opted to receive notifications on your iPad, you will receive an alert in the app when the new issue is available.


Tablet version – what devices does the app work on?

The app is currently available on iPad and Android tablet devices. You can download the app from the App Store or Google Play.


Tablet version – how do I activate my subscription?

If you purchased your tablet subscription through Flight International, follow these simple steps to download your issues:

1. Download the Flight International app from the App Store or Google Play
2. Launch the app on your device
3. Tap ‘Sign in’ in the top left or top right corner of your screen
4. Enter your account details to access your paid for subscription editions
Username – your email address (for your Flight International subscription not necessarily your Apple ID or Google Play ID)
Password – your Web Order Reference Number or your Subscriber Number (use your Web Order Reference Number until you receive your Subscriber Number)
5. Download the issue you wish to read

You can find your Subscriber Number on any correspondence you receive from us.


Tablet version – what is my username and password for the tablet version?

Your Username is your email address (for your Flight International subscription, not necessarily your Apple or Google Play ID) and your Password is your Web Order Reference Number or your Subscriber Number (use your Web Order Reference Number until you receive your Subscriber Number).
If you purchased your tablet subscription by phone or post with Flight International you will receive an email within 48 hours confirming your Subscriber Number.

Please ensure you provide your email address.


Tablet version – how can I share articles via Facebook from the iPad edition?

First you need to set up your Facebook account on your iPad.
You will need to be on Version 7 or above to use Social Sharing:

1. Go to your iPad home screen and select ‘Settings’
2. Scroll down to locate ‘Facebook’ in the navigation bar
3. Sign in with your personal Facebook details
4. Return to the Flight International app

When you find an article you would like to share in Facebook:

1. Tap the article and select from the top right navigation bar
2. Choose Facebook from the icons
3. The text can be amended before you share

You can also email the article by selecting the ‘Mail’ icon from the options


Tablet version – problems with links and downloads

Double check you have an active internet connection and ensure you have the latest operating system as this could affect the performance on your tablet. You can download the latest version from iTunes.

For more information, visit the Apple Support page or the App Store FAQ page. for google play, please visit the help pages at Google Play Help


Tablet version – my issues of Flight International on my tablet


Can I keep my copies of Flight International on my tablet?

Yes, once you have purchased an issue it will remain in the app for you to read whenever you like.


What if I don’t want to keep every issue I’ve downloaded?

You can manage how many issues are kept in your app by selecting the Settings icon in the top right corner, tapping ‘Account Settings’ then ‘Manage Old Issues’.


Can I restore issues that I previously downloaded but have lost or removed?

If issues you have purchased have been lost or removed through deleting the app, moving to a new device or clearing issues from the app, you can recover them by selecting the Settings icon in the top right corner, tapping Account Settings’ then ‘Restore Purchases’. Please note, you will not be able to re-download issues once your subscription has expired.


Tablet version – Can I read Flight International when I’m not connected to the internet?

Yes, once downloaded you can read your issues without an internet connection but your tablet will need to be online to download new issues.


Tablet version – my new Flight International issue does not appear

What to do:
  • Check you still have an active Flight International subscription
  • Connect to an alternative WiFi network
  • If possible, connect to a 3G network

To find out the status of your Flight International subscription, or for further help and advice, contact Customer Services


Tablet version – my issue appears but does not download

Once you click on the download button, if the download progress bar does not begin, it may be because the date and time on your tablet is incorrect. Close the Flight International app and correct the date and time on your tablet. Then re-launch the Flight International app and try to re-download the issue.


If you have any additional tablet queries please contact Customer Services